1 Delivery Policy Overview
HomeMeal is committed to delivering fresh, hot tiffin meals directly to your doorstep with reliability and care. Our comprehensive shipping policy outlines our delivery zones, timing, charges, and procedures to ensure you receive your meals when and where you need them.
We understand that timely meal delivery is crucial for your daily routine, whether it's lunch at your office or dinner at home. Our delivery network is designed to serve you efficiently while maintaining the highest standards of food safety and temperature control.
Punctual Delivery Promise
We guarantee delivery within our specified time windows. Late deliveries receive compensation in the form of discounts or free meals on your next order.
2 Service Areas and Coverage
Delivery Zones
HomeMeal currently delivers to the following areas with different service levels:
Premium Zone
Free Delivery
- City Center & CBD
- 30-45 minute delivery
- Real-time tracking
- Priority support
Always Free
Standard Zone
₹25 Delivery
- Suburban Areas
- 45-60 minute delivery
- Order tracking available
- Standard support
Free above ₹300
Extended Zone
₹50 Delivery
- Outskirt Areas
- 60-90 minute delivery
- Limited time slots
- Weekend delivery
Free above ₹500
Serviceable Pincodes
Coverage Check
Enter your pincode during order placement to check serviceability and delivery charges. We're constantly expanding our coverage areas based on demand.
Currently serving: 110001-110096, 201301-201310, 122001-122505, 400001-400706
3 Delivery Schedule and Timing
Lunch Delivery
11:30 AM - 12:30 PM
Early Lunch Slot
12:30 PM - 1:30 PM
Peak Lunch Hours
1:30 PM - 2:30 PM
Late Lunch Slot
Order by 10:30 AM for same-day lunch delivery
Dinner Delivery
6:30 PM - 7:30 PM
Early Dinner Slot
7:30 PM - 8:30 PM
Peak Dinner Hours
8:30 PM - 9:30 PM
Late Dinner Slot
Order by 4:30 PM for same-day dinner delivery
Subscription Delivery Schedules
- Daily Plans: Consistent delivery at your preferred time slot every day
- Weekly Plans: Select specific days of the week for delivery
- Monthly Plans: Flexible scheduling with advance meal planning
- Weekend Special: Extended hours on Saturday and Sunday
Holiday Schedule
Delivery schedules may vary during festivals and public holidays. We'll notify subscribers 48 hours in advance of any schedule changes.
4 Delivery Charges
| Zone |
Standard Charge |
Free Delivery Threshold |
Subscription Discount |
| Premium Zone |
Free |
Always Free |
N/A |
| Standard Zone |
Rs.25 |
Rs.300+ |
50% off (Rs.12.50) |
| Extended Zone |
Rs.50 |
Rs.500+ |
50% off (Rs.25) |
Special Delivery Benefits
- Subscription Members: 50% discount on all delivery charges
- Bulk Orders: Free delivery for orders above Rs.1000
- Corporate Accounts: Negotiated rates for office deliveries
- Festival Specials: Free delivery during major festivals
- New Customer Offer: First 3 deliveries free for new users
5 Delivery Process
Order Confirmation
Receive instant confirmation via SMS, email, and app notification
Meal Preparation
Fresh cooking begins based on your delivery time slot
Quality Check & Packaging
Food safety inspection and secure, insulated packaging
Delivery Partner Assignment
Trained delivery partner receives your order with special instructions
Real-time Tracking
Live tracking via app with estimated delivery time updates
Contactless Delivery
Safe, hygienic delivery with SMS notification upon arrival
Contactless Delivery Options
- Leave at Door: Safe drop-off with photo confirmation
- Reception/Security: Handover to building management
- Designated Spot: Specific location as per your instructions
- No-Contact Handover: Maintaining social distancing protocols
6 Delivery Attempts and Failed Deliveries
Re-delivery Policy
- First Attempt: Standard delivery within scheduled time slot
- Customer Unavailable: Call customer and wait for 5 minutes
- Second Attempt: Re-delivery within 30 minutes if possible
- Failed Delivery: Return to kitchen, full refund initiated
Customer Availability Required
Please ensure you're available during your selected delivery slot. Multiple failed deliveries may result in temporary suspension of delivery services.
Common Delivery Issues
Address Issues
- Incorrect or incomplete address
- Inaccessible locations
- Wrong pincode or area
Customer Unavailability
- Phone switched off or unreachable
- Not present at delivery location
- Refused to accept delivery
Access Restrictions
- Gated communities without access
- Office building restrictions
- Security clearance issues
7 Special Delivery Instructions
Delivery Preferences
You can specify detailed delivery instructions during order placement or in your profile settings:
- Building Access: Gate codes, intercom numbers, security instructions
- Specific Location: Floor number, wing, apartment details
- Contact Person: Alternative contact for delivery acceptance
- Timing Preferences: Preferred delivery window within the slot
- Handling Instructions: Fragile items, special care requirements
- Landmark References: Nearby landmarks for easy location
Delivery Tips
Clear, detailed instructions help our delivery partners reach you quickly and ensure smooth handover of your meals.
8 Packaging Standards
Food Safety Packaging
- Food-grade containers
- Leak-proof sealing
- Hygienic wrapping
- Tamper-evident packaging
Temperature Control
- Insulated delivery bags
- Hot meals above 60°C
- Cold items below 4°C
- Temperature monitoring
Eco-friendly Materials
- Biodegradable containers
- Recyclable packaging
- Minimal plastic usage
- Sustainable materials
Quality Assurance
- Pre-packaging inspection
- Secure closure verification
- Proper labeling
- Damage prevention
9 Delivery Partner Conduct
Professional Standards
Our delivery partners are trained to maintain the highest standards of professionalism and service:
- Uniform & Identification: Clearly identifiable HomeMeal branded attire with ID badges
- Hygiene Standards: Regular health checkups, sanitization, and mask usage
- Professional Behavior: Courteous, respectful interaction with customers
- Time Management: Punctual delivery within promised time slots
- Food Handling: Proper care and safe transport of food items
- Communication: Clear updates on delivery status and any delays
Service Excellence
Our delivery partners undergo regular training on customer service, food safety, and professional conduct. Report any concerns to our customer support team.
