Privacy Policy

1 Introduction and Commitment to Privacy

HomeMeal ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tiffin delivery service, including our website, mobile application, and related services.

We understand that privacy is fundamental to your trust in our services. This policy has been designed to comply with applicable data protection laws, including the Information Technology Act, 2000, and international standards for data protection.

2 Information We Collect

Personal Information You Provide

• Account Information: Name, email address, mobile number, date of birth
• Delivery Information: Complete address, landmark details, delivery instructions
• Profile Information: Dietary preferences, food allergies, meal customizations
• Contact Information: Emergency contact details, alternative phone numbers

Payment Information (via PhonePe)

Automatically Collected Information

• Device Information: Device type, operating system, browser information
• Usage Data: App interactions, page views, time spent on sections
• Location Data: GPS coordinates for delivery optimization (with your consent)
• Network Information: IP address, connection type, service provider

Order and Service Data

• Order History: Meal preferences, order frequency, delivery times
• Feedback Data: Ratings, reviews, customer support interactions
• Subscription Details: Plan preferences, meal schedules, payment history

3 How We Use Your Information

Primary Service Purposes

• Order Processing: Preparing and delivering your meals according to preferences
• Payment Processing: Secure transaction handling through PhonePe gateway
• Delivery Management: Route optimization, delivery tracking, customer notifications
• Account Management: User authentication, subscription management, profile updates

Service Improvement

• Quality Enhancement: Menu optimization based on preferences and feedback
• Delivery Optimization: Improving delivery routes and timing
• Customer Experience: Personalizing recommendations and service offerings
• Technical Improvements: App performance, website functionality, bug fixes

Communication Purposes

• Service Updates: Order confirmations, delivery notifications, service changes
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Marketing Communications: Promotional offers, new menu items (with your consent)
• Important Notices: Policy changes, service disruptions, safety alerts

4 Information Sharing and Disclosure

Third-Party Service Providers

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

5 Data Security Measures

Additional Security Measures

• Regular security audits and vulnerability assessments
• Secure API communications with authentication tokens
• Real-time fraud detection and prevention systems
• Regular staff training on data protection best practices
• Incident response procedures for security breaches